During your use of lushedge.shop, we may collect the following information:
Order and Shipping Information: Name, shipping address, email address, phone number, order number, and payment information (payments are processed by a compliant third party; we do not store complete bank card numbers).
Account Information: If you have registered an account: Username, password (encrypted storage), order history.
Browsing and Device Information: IP address, browser type, access time, source page, cookies, and usage behavior (used to optimize website experience).
Customer Service Communication Information: Records of your inquiries to Christian Lamarre via Christ.an@lushedge.shop or by phone.
II. How We Use Your Information
Order Processing: Confirmation, shipment (Spanish warehouse), invoicing, and after-sales service
Shipping Notifications: Sending shipment and logistics status updates
Customer Support: Responding to returns, refunds, and quality issues (refunds arrive within 3 days)
Service Improvement: Analyzing access data to optimize website and product recommendations
Legal Compliance: Meeting tax, anti-fraud, and GDPR obligations
III. Information Storage and Protection
Storage Location: Servers within the EU (GDPR compliant)
Data Retention Period:
Order data retained for 7 years (tax requirements)
Customer service communication records retained for 2 years
Security Measures:
SSL encrypted transmission, regular security audits, strict internal access restrictions
IV. Your Rights (GDPR) (Applicable)
Under the EU General Data Protection Regulation (GDPR), you have the following rights:
Right of Access: To obtain a copy of your personal data held by us.
Right of Correction: To correct inaccurate or incomplete information.
Right of Erasure (“Right to Be Forgotten”): To request the deletion of data in specific circumstances.
Right of Restriction of Processing: To temporarily restrict our use of your data.
Right of Data Portability: To transfer your data to another service provider.
Right of Objection: To object to data processing based on direct marketing.
Right of Withdrawal of Consent: To withdraw your previous consent at any time (without affecting the legality of the withdrawal).
To exercise the above rights, please contact Christian Lamarre: christ.an@lushedge.shop
V. Cookies and Tracking Technology
We use necessary cookies (such as shopping cart cookies) and analytics cookies (such as browsing statistics).
You can disable cookies through your browser settings, but this may affect some functions.
Third-Party Services:
Payment Processors (such as Stripe/PayPal)
Logistics Service Providers (Spanish Warehouse Delivery)
The above service providers only obtain data as needed and may not use it for other purposes.
VI. Children’s Privacy
This website is not intended for minors under the age of 16. We do not intentionally collect children’s personal information.
VII. International Data Transfer
Your data is primarily stored in the European Union. If your data is transferred outside the EU for service purposes (such as email systems), we will ensure the same level of protection (as per standard contractual terms).
VIII. Privacy Policy Changes
Any updates to the terms will be posted on this page, and significant changes (such as changes in the purpose of data processing) will be communicated to you via email or website pop-ups.
IX. Complaints and Regulatory Authorities
If you believe we have not handled your personal information properly, you have the right to file a complaint with the Belgian Data Protection Authority:
Address: Rue de la Presse 35, 1000 Brussels
Website: www.dataprotectionauthority.be
Note: Due to business adjustments and a long-term imbalance between income and expenditure, all goods are now being cleared out at a loss, regardless of cost. All items are being sold at low prices until supplies last. Please be aware of this before purchasing.