I. About Orders and Shipping
Q: How long does it take for my order to ship after I place it?
A: Order processing time is the same day. Your order will be processed and shipped from our Spanish warehouse on the same day it is placed.
Q: How long does shipping take?
A: Shipping time is 2 days, starting from the shipping date. Delivery to most European regions takes 2 days.
Q: How can I check my order status?
A: After your order is shipped, you will receive a confirmation email with a tracking number, which you can track in real time through the carrier’s website.
Q: Which regions do you deliver to?
A: We mainly deliver to Spain and major EU countries. Please enter your address on the checkout page to confirm your specific delivery area.
Q: What if I entered the wrong shipping address?
A: Please contact Christian Lamarre immediately at Christ.an@lushedge.shop. If the order has not yet been shipped, we can change the address; if it has already been shipped, it cannot be changed.
II. About Returns and Refunds
Q: Can I return an item if I am not satisfied with my purchase?
A: Yes. You can apply for a return within 30 days of signing for the package. The item must be unused, undamaged, and with its original labels and packaging intact.
Q: Who bears the return shipping cost?
A: For returns not due to quality issues, the buyer bears the return shipping cost. If it’s a quality issue with the product itself, we will bear the shipping cost.
Q: How long will it take to receive my refund?
A: After receiving and confirming the returned item is in good condition, we will process the refund within 3 days. The refund will be returned via the original payment method; the exact arrival time depends on your bank or payment platform.
Q: Which items are not eligible for return?
A: Customized chairs and promotional clearance items are not eligible for return. This will be clearly stated when you place your order.
Q: How do I apply for a return?
A: Please submit your application via Christ.an@lushedge.shop to obtain return authorization and the return address for our Spanish warehouse. After sending the item back, upload the tracking number.
III. About Products and Warranty
Q: Do your single chairs require assembly?
A: Most products are shipped pre-assembled and ready to use. A few products require simple assembly (such as screwing on the chair legs); instructions and tools are included in the packaging.
Q: Is there a warranty?
A: Yes. The frame is guaranteed for 3 years (excluding damage caused by human error), and the fabric, foam, and hardware are guaranteed for 6 months.
Q: What if there is a problem during the warranty period?
A: Please contact Christian Lamarre (Christ.an@lushedge.shop), providing your order number, a description of the problem, and photos. After confirmation, we will provide free repair or a replacement of the same model, with shipping costs borne by us.
Q: Is there a difference between the product color and the picture?
A: We strive to reproduce the true colors, but different screens may have color differences. The actual product shall prevail.
IV. Regarding Payment and Invoices
Q: What payment methods are accepted?
A: We accept credit cards, debit cards, PayPal, and bank transfers. All payments are processed by compliant third parties; we do not store your payment information.
Q: Does the price include VAT?
A: All displayed prices include VAT. Shipping costs will be displayed separately at checkout.
Q: Can I get an invoice?
A: Yes. Please fill in your invoicing information in the remarks when placing your order. We will send an e-invoice to your email address.
V. About Accounts and Customer Service
Q: Is registration required to purchase?
A: You can place an order as a guest without registering. However, registering an account allows you to easily check your order history, save your shipping address, and enjoy exclusive member benefits.
Q: How do I contact customer service?
A: You can contact our manager, Christian Lamarre, through the following methods:
Email: Christ.an@lushedge.shop
Phone: +34 471 367 164
Working Hours: Monday to Friday, 09:00 to 18:00 (Central European Time)
Q: Where is your company located?
A: The company’s registered address is in Belgium: 18 Rue A. Hornet, 6567 Merbes-le-Château – Fontaine Valmont. The warehousing and shipping center is located in Spain.
Note: Due to business adjustments and a long-term imbalance between income and expenditure, all goods are now being cleared out at a loss, regardless of cost. All items are being sold at low prices until supplies last. Please be aware of this before purchasing.